I own a 2015 F-350 Dually 6.7 Powerstroke. 18 Months ago the dreaded CP4 pump had a catastrophic failure. Estimates at two Ford dealers were $16k and $13K to repair. I was given the name of a contact who worked at a dealership and did the work on the side at the dealership after work. Price was $9K. I did not know about Mike and L.I. Diesel Guys at that time. The old saying you get what you pay for was never more true. Truck was never really right. Taken back several times for weeks at a time. Low pressure fuel lines blowing off and getting the run around when I contacted the contact who was really a go between to the diesel guy at the dealership. After the second time this year while towing my 16k fifth wheel and getting stuck on the expressway while leaving for yet another camping trip and losing money I had it.
It was at that point I learned of Mike and L.I. Diesel Guys.
I towed my truck to their shop and met Mike who went over the truck and all the problems he saw. Mike took the time to diagnose my truck and explained everything to me that needed to be done to make it right. He had documentation, photos and video of the shoddy work done before. Missing bolts. Injectors not torqued. I can go on and on but you get the point. The wife said get a new truck which most guys would probably jump at but I love my truck like most guys do. Mike said I will get your truck right again.
I put my faith in Mike and L.I. Diesel Guys and their talented crew. I was not let down. Mike had Shawn get to work on my truck. Mike was never to busy to answer my questions via text or call and kept me informed every step of the way. On an unannounced stop at the shop Mike took me out to Shawn in the shop and showed me the progress on the installation of the DCR Pump (highly recommend) and the other work being performed to get my truck right again. Shawn is a wizard and very meticulous.
My truck was delivered on time as promised and better than I can ever remember. I have had my truck a month now and waited until I had a chance to really put her to the test before considering writing a review which I never do. I can now say after two successful camping trips upstate pulling my Fifth Wheel, this is the first time I have towed with confidence. The truck ran flawless. Fuel mileage has greatly improved. The engine is as responsive and powerful as if it were brand new!
Thank you Mike, Shawn and the expert mechanics at L.I. Diesel Guys for your honesty, integrity and for making my truck right again as promised. I will be a customer for life.
Oh and by the way, "when" that dreaded CP4 pump in your truck goes unexpectedly and should you find yourself at the western most Ford Dealer in Suffolk County with a diesel mechanic name "JOSE " run like hell to L.I. Diesel Guys!